Case Study 2019
Cabins For YOU is a professionally managed hospitality business where guests immerse themselves in the wilderness. See how a 350+ unit property management company scaled a high touch guest experience with digital guidebooks.
Before Hostfully: Overwhelmed Customer Service Teams
Before using Hostfully, the guest relations team at Cabins for YOU were handling approximately 12,000 calls each month. Many of the calls were inquires for basic information that could’ve been explained on their website or guidebooks.
This was a significant issue for Cabins for YOU, who needed to repeatedly answer the same questions and missed out on addressing time-sensitive guest concerns, including last-minute itinerary changes. The result: frustrated customers, and flustered, overworked staff.
Today, Cabins for YOU uses Hostfully to power hundreds of online guidebooks. They use Hostfully’s Splash Screen feature, which helps guests agree to terms and conditions. Cabins for YOU also collects guest emails for future marketing.
This email collection is critical for vacation rental businesses, because it helps them broaden their email distribution list to include everyone who stayed in their property—not just the person who holds the reservation.